Refund Policy

Last updated: September 6, 2026

Since we work on custom projects rather than selling standard digital products, our refund policy is based on actual project progress.

1. Before the project starts

If you paid a deposit and decide to cancel before we start working, we refund 100% of the amount paid.

2. Project in progress

If the project is already underway, we refund the portion corresponding to work not yet done, deducting the hours and resources already spent up to the point of cancellation.

3. Delivered project

Once the work has been delivered and approved, no refunds are issued, unless there's a demonstrable breach of what was agreed in writing.

4. How to request a refund

Write to pablojaquevfx@gmail.com indicating the project and the reason. We respond within 5 business days with our decision.

5. Refund timelines

Approved refunds are processed within 14 days of approval, using the original payment method whenever possible.

6. Exceptions

Third-party services already purchased on your behalf (for example, domains or hosting) are not refundable once acquired.

7. Contact

Any questions about this policy, write to pablojaquevfx@gmail.com.